How do I return an item?
Refunds, Returns and Cancellation Policy
In the event that you receive a package that is damaged or incorrect, you must either:
A) Refuse to accept the delivery
Or
B) Sign for the goods and clearly write 'damaged' or 'incorrect'.
We will gladly provide you with a full refund or send a replacement if steps A or B have been followed. If you are returning goods because you no longer wish to have them, we will refund less a 20% restocking fee.
Any goods being returned please contact us either by phone or email. You have 7 days from the date you received the goods in which to return them to us for a refund.
Refunds will be credited to your original method of payment.
Returned items must arrive in the same condition as when we sent them - i.e. unused, in original packaging and complete with all of the documentation / literature we provided with them.
Please note: Opened or any used goods can not be returned.
Please ensure when contacting us that you clearly state the reason why you would like a return or a replacement. We will issue your product return code promptly and ask that you send the package back to us within 7 days of receiving your order.
In order for you to contact us or return goods, our details are as follows:
Granwax Products Ltd
West Street
Riddings
Alfreton
Derbyshire
DE55 4EW
Telephone: 01773 541177 Mon - Fri 9.00am - 4.30pm
Or email us on sales@granwax.co.uk to arrange a return
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